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Follow the links below to find material targeted to the unit's elements, performance criteria, required skills and knowledge

Elements and Performance Criteria

1. Set up new member records for individuals
   • Collect information required to set up new member file
   • Check information to ensure it is complete and correct
   • Enter data accurately into organisational information system, correcting information errors within level of authority
   • Activate new member record and send confirmation according to organisational procedure and regulatory requirements
   • Accurately update new and additional information within organisational procedure
2. Set up new employer records as required
   • Collect information required to set up new employer record
   • Check information to ensure it is complete and correct
   • Enter data accurately into organisational information system, correcting information errors within level of authority
   • Activate new employer record
   • Send confirmation according to organisational procedure and regulatory requirements
3. Maintain integrity of records
   • Ensure all transactions are correctly reflected in records
   • Identify any inconsistencies and take action to rectify
   • Update records as new information is received
   • Add enquiries and communications to records
   • Send confirmation according to organisational procedures
4. Identify administrative and accounting processes documented in member records
   • Identify process of determining interest
   • Identify administrative charges and insurance premiums on records
   • Describe processes of allocating interest, charges and insurance premiums to member accounts to the customer
   • Provide members with information regarding their records as required and according to organisational procedures
5. Produce member benefit statements
   • Identify and accurately describe elements of member benefit statements and calculation processes
   • Produce statements as required and according to organisational procedures
6. Follow quality assurance procedures
   • Follow organisational procedures to ensure work is completed accurately
   • Establish and maintain member and employer details in accordance with organisational requirements
   • Identify incorrect information and associated consequences and correct within limits of own responsibility

Performance Evidence

Evidence of the ability to:

set up new member and employer records without errors or omissions

enter data onto organisation’s information system

follow organisational procedures to ensure all work is completed accurately

maintain integrity of organisational records

effectively use administrative and accounting practices relating to member records

demonstrate member benefit statement and calculation processes.

Note: If a specific volume or frequency is not stated, then evidence must be provided at least once.

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Knowledge Evidence

To complete the unit requirements safely and effectively, the individual must:

describe the key features of company policy, procedures, objectives and guidelines

provide an overview of superannuation fund structures

list available products and services

provide an overview of fund rules

outline the guiding principles of privacy regulation

explain the key features of information technology system procedures for documentation

identify the consequences of incorrect information

outline the key features of organisational information, documentation and communication systems.

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